Help Desk Support

How much will downtime cost your business? Common computer problems such as hardware faulire, hard drive crashes, coruption of data, virus promblems, worms for example can bring your business network to a screaching halt. 

This is where SBDC can provide your with a cost effective maintenance solution to ensure your business remains operational at the fraction of the cost of having your own IT Department.

 Our IT Department is the IT Department that your IT Department Calls for Support 

Our range of managed services include: 

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SBDC NETwork Services 

Microsoft Server and Workstation products
Linux Server and Workstation 
Internet Connectivity (ADSL / EFM  / EOC / 3G / SAT)
Network Design (LAN / WAN / MOBWAN) 
Remote connectivity
Security
Backup Solutions
Disaster Recovery 

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IP NETWork Support

We offer the complete range of IT support plans to ensure your business network is operating around the clock 7 days a week, every day of the year at the optimum levels of performance that you expect. 

We are proactive in ensuring that all system updates are completed, and viruses, worms, temporary files removed and resolving software errors that are visible in system logs. 

We offer a complete range of support plans that include: Once Off, Prepaid, Monthly and IT Department Outsourcing options.

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Teleworkers / Home Workers

With the state of the art VoIP server combined with Remote Desktop and IPN technologies we can configure your business network for secure remote access, for authorised employee's working outside of the normal office network.

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Voice Over Broadband  (VoIP)

Why are you spending thousands of dollars a month on traditional telephone services?

Are you makeing numerous calls to other branch office or maybe home / mobile workers? 

With our cutting edge Business Grade VoIP Server and Network it is clear that we are leading the way to providing our customers with business grade VoIP communications.

We use the latest open source Asterisk PBX combined with high quality Cisco telephony hardware.

By operating our own VoIP Servers we can make a custom plan best suited for your business requirements

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IT Solutions

Out trained technicians can by evaluating your current environment we can recommend to you and implement simple and yet cost effective networking and computing solutions for your growing businesses so it can compete in the global market place.

To save costs we can provide Open Source alternatives to your existing software requirements, which can in some situations outperform licensed business applications worth over thousands of dollars, why spend money on software when you don't need to?

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Network Monitoring

Our state of the art proactive monitoring system allows our technicians to can keep an eye on your business data and voice networks.  By alerting our technical staff to network issues like ADSL dropouts, server outages and critical system alerts we are in turn able to advise you of what action should be taken, in most cases we will dispatch a technician to the premises as soon as possible to recitify the situation.

To ensure redundancy our monitoring system can be viewed from a multiple of different secure locations.

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IT Procurement & Rollout

We make sourcing your business hardware and software requirements simple and efficient. We provide the right-fit solution for your requirements within defined budgetary and technical parameters. 

   

Why not give us a call today and let us look after your network and say goodbye to the headaches!

Support Costs    Effective  25/08/2011
Casual Rate:  4Hours Support BH  $484 per Block  Charged in 15 min blocks [23:00 to 8:00, all day gazzetted public holidays time is surcharged at 175% of the  BH Rate] ++
Contract Rate:  8 Hours Support BH  $440 per Month Charged in 15 min blocks [23:00 to 8:00, all day gazzetted public holidays time is surcharged at 175% of the  BH Rate] Min 6 Months
Dependant Rate:  40 Hours Support  $1400 per  Month [23:00 to 8:00, all day gazzetted public holidays time is surcharged at 150% of the  BH Rate] Min 12 Months

++Casual Rate - Youir block purchase has an expiry period of 180 days from purchase.
+ Cancelling contracted support = (number of months remaining * full cost ) * .75    
Example you cancelled 2 months short  =  (440 X 2) * .75   [880*.75] =  $660.00 Owing.